Wednesday 1st December 2010
Safelincs has always been selling fire safety equipment for deaf and hearing impaired customers. Communications prior to this were mostly via email or call center using a text phone as phone conversations were difficult for our hearing impaired customers. To improve the communication we have now launched a text phone. This computer sized device allows instant typed communication directly with the customer without the need of any intermediate call handling.
To use this service ring our freephone number 0800 612 4843. A dedicated customer service team member will deal with your text calls.
The need for a text phone was identified through the customer care team and your survey replies. We take all our survey replies and comments seriously and wherever possible will act upon suggestions made.