Fantastic Service, Despite COVID-19

It has been heartwarming to receive so many comments from our customers telling us that we are delivering a fantastic service despite all the restrictions that COVID-19 places on us.

We have put a lot of new processes in place to ensure that we are meeting all the guidelines and protecting our staff. Despite the vast majority of our 60 strong team now working from home we have maintained the exceptional service that makes Safelincs an award-winning company.

Here is what our customers say:

Whilst the difficulties that Covid-19 present are challenging we will continue to supply essential safety products and services to organisations and domestic customers to support and protect people.

Contact us today on 0800 612 6537 with your fire safety needs.

Angie Dewick-Eisele

Angie Dewick-Eisele

Marketing Manager

Angie has been our marketing manager since joining in 2002. She also has a keen interest in H&S issues.

Contact-free delivery service

The coronavirus pandemic has affected us all and social distancing has now become part of our everyday life. Limiting contact with delivery drivers when your fire safety order arrives prevents the spread of the Covid-19 virus. To help or customers maintain social distancing we want to tell you about the new My Places feature on the Hermes App.

If your parcel is being delivered by Hermes you can arrange a contact-free delivery by uploading a photo of your preferred safe place (such as your garage, shed or porch) to the Hermes App, My Places. Your delivery driver will be able to see these images and will deliver your parcel safely to your personal safe place.

To find out more visit https://new.myhermes.co.uk/our-services/mobile-app.html. Safelincs is working closely with Hermes to ensure that your essential items arrive as quickly and as safely as possible to you in these unprecedented times.

Angie Dewick-Eisele

Angie Dewick-Eisele

Marketing Manager

Angie has been our marketing manager since joining in 2002. She also has a keen interest in H&S issues.

Supporting a great building society initiative

Market Harborough Building SocietySince 2008 Safelincs has been proud to support the Market Harborough Building Society (MHBS) with its initiative to send smoke alarms to every customer who takes out a mortgage.
MHBS is a mutual, owned by its 50,000 members. As a small building society it prides itself on a personal service so often missing from large financial institutions. Sending a smoke alarms to each mortgage holder demonstrates a customer focus that has helped keep it in business since 1870.
And it doesn’t end there. Every year thereafter a replacement battery is sent to ensure the smoke alarm continues to do its job.
Safelincs handles the entire process invisibly. Each smoke alarm is shipped directly to the customer in MHBS branded packaging with a covering letter. It also sends the replacement batteries.
MHBS sends an encoded database to Safelincs where it is held securely in memory storage off Safelincs own database. This keeps the mortgage holders information confidential and away from all other records.
“We are pleased to be partnered with Safelincs in whom we are assured of a professional service for our customers at all times,” commented Julie Mottram, customer support manager, MHBS.
“We are very happy to be associated with such a worthy initiative,” added Harry Dewick-Eisele, managing director, Safelincs. “Over recent years casualties from fires have decreased, largely attributable to the increase in the number of homes that now have smoke alarms installed.”

Praise for Customer Service

Safelincs have received praise for the high level of customer service recently received by their customers. Many customers have been in contact to share their appreciation of the service received.

One customer quoted:

“Dear Safelincs,

I feel compelled to write to thank you all for the excellent customer service I received with my recent order. This was the first time I had used your company and I was really impressed and delighted with the level of service you provide.

My order was (slightly!) complicated by the fact that I needed;

  • Fire extinguishers sent to an Offshore Scottish Island-no problem, your friendly customer service staff confirmed that you used a courier licensed to transport these items and confirmed a delivery timescale (several other suppliers couldn’t deliver!).
  • The delivery sent to another address (a contractor working for me)-again, no problem!
  • On the first delivery attempt the contractor wasn’t available to receive the goods and I asked for them to be re-directed to me at the address where I was working-again no problem, you contacted your courier and arranged accordingly and they arrived as planned!

Once again thank you, you made the whole experience as trouble free as possible and that really counts when you are working to a tight schedule on an offshore island.
Special thanks to Cheyney for all her help when I called.

Feel free to use my comments on any promotional material you wish and I will certainly recommend you to others.

A very satisfied customer,

C.S”