Supporting a great building society initiative

Market Harborough Building SocietySince 2008 Safelincs has been proud to support the Market Harborough Building Society (MHBS) with its initiative to send smoke alarms to every customer who takes out a mortgage.
MHBS is a mutual, owned by its 50,000 members. As a small building society it prides itself on a personal service so often missing from large financial institutions. Sending a smoke alarms to each mortgage holder demonstrates a customer focus that has helped keep it in business since 1870.
And it doesn’t end there. Every year thereafter a replacement battery is sent to ensure the smoke alarm continues to do its job.
Safelincs handles the entire process invisibly. Each smoke alarm is shipped directly to the customer in MHBS branded packaging with a covering letter. It also sends the replacement batteries.
MHBS sends an encoded database to Safelincs where it is held securely in memory storage off Safelincs own database. This keeps the mortgage holders information confidential and away from all other records.
“We are pleased to be partnered with Safelincs in whom we are assured of a professional service for our customers at all times,” commented Julie Mottram, customer support manager, MHBS.
“We are very happy to be associated with such a worthy initiative,” added Harry Dewick-Eisele, managing director, Safelincs. “Over recent years casualties from fires have decreased, largely attributable to the increase in the number of homes that now have smoke alarms installed.”

Praise for Customer Service

Safelincs have received praise for the high level of customer service recently received by their customers. Many customers have been in contact to share their appreciation of the service received.

One customer quoted:

“Dear Safelincs,

I feel compelled to write to thank you all for the excellent customer service I received with my recent order. This was the first time I had used your company and I was really impressed and delighted with the level of service you provide.

My order was (slightly!) complicated by the fact that I needed;

  • Fire extinguishers sent to an Offshore Scottish Island-no problem, your friendly customer service staff confirmed that you used a courier licensed to transport these items and confirmed a delivery timescale (several other suppliers couldn’t deliver!).
  • The delivery sent to another address (a contractor working for me)-again, no problem!
  • On the first delivery attempt the contractor wasn’t available to receive the goods and I asked for them to be re-directed to me at the address where I was working-again no problem, you contacted your courier and arranged accordingly and they arrived as planned!

Once again thank you, you made the whole experience as trouble free as possible and that really counts when you are working to a tight schedule on an offshore island.
Special thanks to Cheyney for all her help when I called.

Feel free to use my comments on any promotional material you wish and I will certainly recommend you to others.

A very satisfied customer,

C.S”