We believe that customer care is the key to a successful business and have achieved 2 customer care awards in as many years. Following these successes Verygoodservice.com, a customer recommendation website, contacted us and have listed us in their selective directory of companies, having shown excellence in customer care and business practice.
We think this recommendation site is very helpful to consumers, as it focuses on businesses that have proven themselves to be outstanding in customer service.
Safelincs have been honoured for outstanding achievement at the annual Government Opportunities (GO) magazine Excellence in Public Procurement Awards, part of National Public Procurement Practitioners Day (N3PD) 2009.
The company was presented with the Highly Commended Award in the GO Best Small Business or Third Sector Service Provider Award category for the companies approach to its clients and also for its relationship with the buyer
Accepting the Award, Harald Dewick-Eisele, Managing Director of Safelincs, said “It feels very rewarding to receive this Award. We won a European tender by Kirklees Metropolitan Borough Council to supply all of Kirklees with CO monitor alarms. We offered substantially more than was directly required, we created a specific carbon monoxide detector for Kirklees with 50% longer warranty than required and at a very good price. Plus we were able to deal with all the customer’s demands.”
The prestigious GO Awards ceremony, held on Thursday 4 June 2009 at the Institution of Civil Engineers, One Great George Street, London, also featured high-profile speakers Chairman of the Audit Commission Michael O’Higgins and Chief Executive of the Office of Government Commerce (OGC), Nigel Smith.
As a leading online fire safety provider, Safelincs have reached the next level in professionalism, efficiency and quality by achieving ISO 9001, the world’s most established quality standard.
After initial assessment, the targeted time for reaching the objectives was six months, the Safelincs team, lead by Harry Dewick-Eisele, the Managing Director, started working rapidly towards implementing ISO 9001 requirements in the organisation.
Harry Dewick-Eisele, said, “Working towards, and achieving ISO certification has provided Safelincs with the framework and structure to help improve all areas of our business; from internal communication, improving customer services and adopting best service across the whole organisation. Everybody worked very hard in such a small period of time, and I am very proud of our achievement”.