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Purchases & Delivery FAQs

Why can't I see the prices on your website?

We are using 'cookies' to operate our shopping cart systems. If your browser settings are set at too high a security setting, your computer might not allow the 'cookies'. Please allow temporarily the usage of cookies while you are browsing our website. Alternatively, please ring us and place an order over the phone. Our cookies contain only information about the shopping cart!

I don't live in the UK, France, Germany, Italy or USA. I still would like to order. What can I do?

Please e-mail our sales staff at with your request and we will quote you a price including the added delivery costs. We will also contact you by phone so that you can purchase our products.

Can I return my purchased products under any circumstances?

We strive to give you full satisfaction and will always try to act according to your wishes. We are accepting cancellations up to 7 days from the receipt of goods and you can return up to 14 days following the cancellation. Please see our Terms and Conditions for details. However, there are some restrictions linked to the nature of our safety products.

Who pays for the return of the products?

The cost for the return is carried by the customer.

When do I receive my refund?

As soon as we receive the goods, we will check the state of the goods and immediately instruct SagePay to refund you on your credit card. If you paid by cheque we will send you a refund cheque.

Will I receive a full refund?

Yes. You will be refunded the full amount paid to us by yourself. The only exception is the cost for special delivery charges we might have paid if you have requested special delivery.

Can schools and other public sector bodies set up an account?

Yes, all public sector bodies are welcome to set up an account with us. On receipt of an official purchase order a 30 day account will automatically be set up for you.Purchase orders can be sent via fax: 01507 463288 or e-mail: Once the purchase order has been received the goods will be dispatched to you and an invoice sent payable within 30 days.

We are a retailer and would be interested in selling your products. What can you offer?

We supply resellers and installers in the UK and other countries with batches of fire safety equipment. Please send us an e-mail to stating the type of product you are interested in and the required volumes. Please state also a delivery address and we will reply quickly.


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