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Purchases & Delivery FAQs

If I need to return a product who is responsible for the cost of the return?

The cost of the return is dependent on the reason for the return. If the item is no longer wanted then the return postal costs would be covered by the customer. If there was a fault with the product the costs of return shipping would be covered by Safelincs once the fault was confirmed.

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(doc:539 V1.0). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.