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Purchases & Delivery FAQs

How do I cancel my order or return products?

You can cancel your order (or any part of it) for standard products* for any reason before delivery or within 30 days from receipt of delivery. To return your products please visit our returns page, email us at or call us on 0800 612 6537.

View our returns policy for more information.

*Products which are made to measure, made to order or to customer specification can not be returned and refunded.

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(doc:539 V1.0). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.