OPEN 7 DAYS A WEEK 0800 612 6537 Lines open today 8:30am - 5pm

Customer Services

Contact Us

Contact our customer service team if you have any questions about our products and services, or about fire prevention.

View & Track Orders

Log in to your account to view recent orders and tracking numbers, edit your contact details or change your password.

Delivery Information

Find out about delivery charges, dispatch days and cut-off times.


Fill in our online returns form to return items for a refund.

Safety Reminders

Free Smoke Alarm Reminder Service

This is a free service that will periodically email or text you when your equipment needs testing or maintenance.

Purchases & Delivery FAQs

More info about Purchases & Delivery FAQs Find answers to frequently asked questions relating to orders, payments, returns and delivery.