Evacuation Equipment FAQs
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Evacuation Equipment FAQs

I have a very deep window sill. Do all your escape ladders fit?

Some models, such as Kidde and Saf-Escape ladders will only fit specific wall thicknesses and limited window sill depth. Other models, such as Kletter-Fix and Easiscape escape ladders are independent from the window sill or wall thickness.

The Kidde fire escape ladder is suitable for a wall thickness of up to 11 inches.

The Saf-Escape ladders are sold in three versions: for walls not thicker than 10 inches, for walls with 10 to 14 inches thickness and for walls with 14 to 18 inches thickness.

The Rollo Roll-out fire escape ladder has adjustable hooks for wall thickness up to 20 inches. The X-It fire escape ladder has also adjustable hooks for wall thickness up to 20 inches.

If you need escape ladders for even thicker walls, please inform us by e-mail at support@safelincs.co.uk.

My window sill has not got a lip or overhang. Does this matter?

No. None of the ladders requires an overhang of the sill, neither on the inside nor the outside, as the ladders should locate against the wall and the top of the sill, only.

I have a radiator underneath the window sill. Can I still use your ladders?

Our Kletter-Fix mobile escape ladders only require space for the special wall-mounted steel bar to be screwed to the wall. The ladder is then hooked to this bar in an emergency. The bar can be fitted underneath the window sill or above the window, as long as the masonry is sound.

The Kidde and the Saf-Escape ladders only require about one inch of space underneath the window sill. The X-It and the Rollo escape ladders can clamp over the radiator. The Easiscape ladder is clipped into eyebolts which can be fitted underneath the radiator.

My window sill is unsound. Can I still use your ladders?

The Kletter-Fix mobile escape ladders require a bar to be fitted on the inside below or above a window. It is therefore very important that the masonry is sound. The window sill is only required as a handhold and to straddle while you are climbing out of the room onto the ladder. If in doubt please contact your builder.

The Kidde and Saf-Escape ladders are hooked over the window sill with large hooks resting against the inside wall and the outside wall. This means that the window sill itself does only take a vertical load and will not slip as long as the hooks are placed correctly and the wall itself is sound.

Please ensure that the wall is of sound structure and follow the written instructions supplied with each ladder.

Never hook the ladder hook-ends over the frame of the window, only!

I have a Velux window. Which ladder can you recommend?

The best suited products are the Rollo Roll-Out fire escape ladder and the Easiscape ladder. Both ladders are rolled up in a fire retardantbacking sheet and can be deployed easily and quickly over a sloping roof.

Both the Kidde and the Kletter-Fix escape ladders are not suitable for Velux windows.

Are the ladders safe for children?

Portable escape ladders: Children should only use the ladders under adult supervision. The supervising adult should usually exit first to stabilise the ladder with his weight and to be able to help the child onto the ladder. Very small children need to be carried in a baby carrier (in front of chest).

The Saffold and Modum external foldout fire escape ladders are very safe to use for children from apprx. school age and can be used in conjunction with an escape harness, which prevents accidental falling.

Please note that all fire escape devices must not be used for any other purpose than an emergency exit.

Where can I store the ladder?

The Saf-escape, Kidde, Rollo, X-It and Kletter-Fix escape ladders are stored in cardboard boxes. They can be stored under a bed or on top of a wardrobe. Please ensure that children have no unsupervised access to the escape ladder!

Can I practise the escape routine?

The Saf-escape ladders can be fully tested and in actual fact must be installed at least once to assemble the standoffs in the relevant positions. However, test the ladder at this point by standing on the bottom rung to test the soundness of the anchorage first. There are clear instructions provided with the ladder to show how the ladder must be re-packed after a test to ensure the perfect application of the ladder in an emergency.

We do not recommend that you test the Kletter-Fix ladders as they are quite difficult to re-pack. They should only be hooked onto their fixing bar to familiarise yourself with the use of the ladder. If you do deploy a Kletter-Fix ladder please ensure you re-pack the ladder afterwards according to the instructions.

The Kidde escape ladder can only be tested by placing the hooks over the window sill. The velcro strap securing the pack of rungs must not be undone. Otherwise any warranty for the product becomes invalid. This is to ensure that in the case of emergency the ladder unfolds perfectly.

The Rollo Roll-Out fire escape ladder can be fully tested. The ladder has to be rolled-up carefully after use to ensure that the backing sheet is correctly positioned. Please note that there is a risk of damage to the guttering and roof if you climb up or down this ladder if used from a Velux window or a dormer window.

The X-It fire escape ladder can also be tested. But as the segments lock into each other at deployment, it is not easy to pack away this ladder. Usually you will have to lower this ladder to the outside ground level to dis-engage the segments. Please note that there is a risk of damage to any protruding structures underneath the escape window when testing the ladder.

I have double-glazed windows that do not fully open. Can I still use your ladders?

You might if you can break the panes safely to escape. It is important to know that you must hit the corners of the pane to break a double-glazed pane. Never hit the centre of the pane, as the tool might bounce back and hurt you. You might want to keep an emergency escape hammer available for this purpose. Obviously it is difficult to test your ladder under these circumstances, so special caution must be taken when choosing a ladder. Please note that we do not recommend the Kidde escape ladder for this applications as sharp glass fragments might damage the ropes or the fabric of this ladder.

My window only opens at the top. Can I use a fire escape ladder?

Only if you can break the bottom pane safely to escape. You might want to keep a hammer or special tool available for this purpose. It is important to know that you must hit the corners of the pane to break a double-glazed pane. Never hit the centre of the pane, as the tool might bounce back and hurt you. Obviously it is difficult to test your ladder under these circumstances beforehand, so special caution must be taken when choosing the best ladder. Please note that we do not recommend the Kidde escape ladder for this applications as sharp glass fragments might damage the ropes or the fabric of this ladder.

I would like to see your ladders before I purchase one. Where can I see one?

Please let us know where you live (support@safelincs.co.uk) and we will put you in contact with the nearest distributor. You can also order a ladder and return it to us within 14 days if you do not wish to keep it. Please note that you will have to pay for the return shipment cost. Your initial shipping charges will of course be refunded.

I have very limited space around the window. Which escape ladder do you recommend?

We would recommend the Easiscape ladder which only requires two eyebolts underneath the window to clip the ladder into.

Which fire escape ladder would be suitable for an apartment block with balcony rails?

The Kletterfix ladder is suitable for balcony rails and comes in lengths ranging from 15 ft to 66 ft. They are also available with or without distance pieces.

What type of fire escape ladder is suitable for use with small children and pets?

To be able to carry small children and pets down an escape ladder you would require a child harness or pet harness. These harnesses are suitable for use with all the escape ladders. The escape ladder that is most suitable for use with small children is the externally fixed Saffold ladder. If you would like a portable fire escape ladder suitable for children the X-It ladder offers the most stability. The Amigo ladder is very easy to deploy for children and has strong, wide steps, which help to descend safely.

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