Purchases & Delivery FAQs
When will I receive my refund? Will I be given a full refund?
When a product is returned to us, we will
refund the sales price and initial postage within 14 days of receiving the goods.
Should items not be returned in the original packaging or in a re-sellable condition then we shall reduce the value of the refund to reflect the fact the product may have to be sold as incomplete, damaged or that it may not be sellable at all.
Please see our
returns policy for more information.
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Reviewed: 01/02/2023 (doc:539 V1.0). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.
