Customer Account Administrator

Overview

We are looking for an organised and motivated Customer Account Administrator who enjoys communicating with customers to join our expanding team!

You will be responsible for dealing with our regular or large trade customers, liaising with our Senior Account Manager and support our Business Development Team with large projects and customers.

You will need a good understanding of IT and have good English and Maths skills. Previous customer service experience is desired but not essential.

Roles & Responsibilities

Managing Account Customers

• Be the first point of contact for our account customers and deal with their enquiries in a professional manner across all platforms including telephone, online chat, email and face-to-face meetings
• Occasional visits to customers are required
• Maintain accurate customer records and internal logs
• Provide customers with accurate product information and quotes
• Process account customer orders in line with agreed credit and payment terms
• Follow up new leads passed through from other departments
• Attend around 2 trade fairs per year

Project Management

• Give support with large projects and customers
• Take ownership of own projects, always ensuring that customer expectations are met

Customer Care

• Deal with all customer requirements in a supportive manner
• Update customers at all times of the status of their orders

Details

Job type: Full time

Wage: £10.22 - £11.00 per hour depending on experience

Location: Alford, Lincolnshire

What Can Safelincs Offer You?

We can offer you the opportunity to work in a forward thinking and progressive company. You will be joining a company that invests in their staff and as such we can offer you a rewarding career path. We have a reputation for having a great work environment and offer all staff perks such as staff outings and access to a variety of groups including massage sessions, gardening club, film club and badminton.

Safelincs are winners of ELDC Excellence in Customer Service Award and Employer of the Year Award 2019.

How to Apply

Please send your CV and covering letter to jobs@safelincs.co.uk.