We are continually looking for ways to improve the service and products that we offer to our customers and take their feedback very seriously. We collect independent reviews and feedback through Trustpilot and Google Reviews and our customer have given us a rating of Excellent.
I wanted an alarm that would fit the space occupied by my old Kidde alarm. Luckily this one looked identical and when opened I only need to screw the front onto the previous backing plate. So no extra holes in the wall. Great.
Ordered a fireproof and waterproof document holder (FA2917D) on 11/12/2020 and it was delivered promptly within two days.
The item looks quite sturdy and solid enough to do it’s job. I had wanted a box that was a size larger but that was unfortunately unavailable so had to settle for this one. The usable space for storage is not adequate for all my documents but I am very pleased with it. As with any insurance policy one buys, I hope it will never be tested even though I’m confident of its performance.
Carbon monoxide monitor was delivered promptly, well packaged. Device works well, as far as I can judge, and was easy to set up.
Booked appointment for a servicing of our extinguishers. Had friendly and very helpful service. Would not hestitate to recommend to other businesses.
Great Company with superb customer service, I would highly recommend Safelincs, the goods which they have to offer are market leading and also of high quality, If you have a question or need to check something out drop their customer service team a line.
Safelincs are a benchmark company with super products and service. Their customer service is exemplary and communication second to none. Would highly recommend.
Fantastic customer service .My mum had a faulty new unit which is rare for Fire Angel but Sarah from customer services sorted straight away and we received one the very next day. No quibble no fuss You can't ask for more than that.
Item arrived promptly. packaging was OK, but could have been improved with a little more packing, to keep box secure within outer box. Sensor is neat, compact, and easy to use.
I was looking for a replacement smoke alarm as fitted by our local fire service some years ago and I found the newer model that required no fixing as it fitted to the originals base. simple and efficient as per the web site description
Great Company very helpful when I ran into a small problem with a rechargeable heat alarm, Ben came up with the solution straight away, and knew exactly what the issue was, problem sorted without any fuss or inconvenience to us.
Quick service and reasonable prices - what else could you want?
Wholly professional. Reliable. I’ve used them for years for Smoke alarms for my home and for rental properties. They make my life simple
Quick and easy service, even during Covid crisis.
My order for the kit of 3 Smoke and 1 Heat Alarms went without a hitch, confirmed and dispatched as promised. When installing these little monsters they had not read the instructions themselves, so did not perform as expected! On contacting yourselves I got an immediate response and 2 days later a replacement appeared including a prepaid returns label. You obviously subscribe to the statement that "Customers maybe a pain, but try doing without them.
Good quality product, arrived as expected & a good price
Safelincs Ltd have provided an excellent professional service to help us at Naomi House and Jacks Place Hospice replace our existing fire extinguishers with the new "service free" P50 type both at The Hospice and in our chain of retail shops.
Very helpful before, during and after installation offering help and advice and making slight changes to our order to help us once the installation was under way. Installation staff were efficient, clean and tidy and completed a great job within the time allocated.
Bought 2 carbon monoxide detectors and smoke detectors fitted and working all thanks to Safelincs. easy website and a good price paid. Overall very pleased.
Ordered 3 smoke and 1 heat alarm. Quite a few steps (and a 10 second window - don't panic ;-) to pair all the alarms but I managed it fine with a helpful, pre-empting email with new instructions inc. video. Bring on the Scottish Regulations in Feb 22 - I'm ready for you.
Quick efficient service, just what the doctor ordered or the Scottish Government for the new smoke detector guidelines, lol! Prices are comparable with products from other outlets. I wouldn't hesitate to use Safelincs Ltd again! Good info provided by company, which is appreciated!
Excellent customer service. I inadvertently ordered alarms that did not fully comply with the new Scottish requirements. Safelincs noticed that I live in Scotland and that my order did not meet the specifications.
They helped me find alarms that did comply and helped me link them together when the maker's instructions did not work properly. (The maker failed to mention one key element in the pairing process.)
Fantastic Service January 2020
Have had smoke alarms from Safelincs before, and the service has been very good, goods arriving very promptly, well packed and great transit information. Ordered another for our dining room on 28th Dec, which Hermes seem to have lost.
This is no problem to Safelincs who replied to my email advising them of the late arrival, sent 3 pm yesterday, Friday, today, Saturday! they are sending out another one, presuming Hermes having lost the first one! First class service in my book!