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Purchases & Delivery FAQs

When will I receive my refund?

As soon as we receive the goods, we will check the state of the goods and will then refund you.

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(doc:539 V1.0). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.