Purchases & Delivery FAQs
Can I return my purchased products under any circumstances?
You can cancel your order (or any part of it) for standard products* for any reason before delivery or within 30 days from receipt of delivery. To return your products please visit our returns page
, email us at firstname.lastname@example.org
or call us on 0800 612 6537
View our returns policy
for more information.*Products which are made to measure, made to order or to customer specification can not be returned and refunded.
View all purchases & delivery FAQs
(doc:539 V1.0). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.