We are continually looking for ways to improve the service and products that we offer to our customers and take their feedback very seriously. We collect independent reviews and our customer have given us a rating of Excellent.
Easy ordering and delivery.
Excellent service the lady on the phone was very helpful as I already had a base plate and needed just the replacement alarm. She advised me which one I needed and that would fit my base plate. I was advised delivery would be 3-5 working days but it arrived after 2 days. An excellent service all round. Thank you.
Pre-sales service via online chat was professional, friendly and accurate. Zero wait time for the chat.
Delivery of what turned out to be fairly esoteric smoke detectors was swift, with appropriate packaging.
Items were good value for money.
Very good, but I would have preferred it if Safelinc's packaged my order entirely without plastic.
I was helped what to order. They had all the product for the work. Ordered late afternoon. Order delivered to Scotland 10.30 am next day.
Perfect packing and product condition.
Quick delivery and good price
Also, very helpful and fast responses to chat queries.
Amazing customer service with quick delivery.
very good prices easy ordering and great delivey time even to scottish islands I reccomend to anyone.
Excellent service from Safelincs but unfortunately the parcel was mislaid due to a stupid Hermes error. The parcel was left in another street with no house number included in their email just the photo of a doorstep with my parcel. I was in waiting for them to deliver as they gave me a time slot but their email said I wasn't in....I was! This looks like laziness on behalf of the driver as in order to get out of the street where he delivered the parcel, due to a one way system he would have had to have driven down my street to get to the main road. Why companies employ Hermes I do not know as it has such a bad reputation. It was due to the diligence of my son searching Google street and looking at doorsteps that we finally managed to find the parcel.
Recently purchased a new smoke detector.The lady I spoke to at safelincs could not have been more helpful and had superb product knowledge, highly recommended.
Very good service.
Safelincs has assisted me with a large order for the company that I work for. They have been nothing but helpful in assisting me make the right choices. They have a lot of experience and knowledge and they put together my order and shipped out to over 5 offices all over the UK. They kept us informed of the status of all orders and even tracked them to their destinations to ensure they were delivered on time! This company has been fantastic and they will now be our go to company for fire safety equipment. I want to say a huge thanks to Jake Massey in particular who has been nothing but helpful and super efficient! A job well done - thank you.
Excellent products, easy fitment and setup. Delivery in less than the declared 3 - 5 working days.
First class advice and options clear. Provided links to products making it a really easy and simple ordering process. Highly recommend.
Used Safelincs for many years now. Fast reliable service, good products. Thanks.
Really fast delivery and well priced products.
Quick delivery and great product. Easy to install with clear written instructions plus a video as well.
I spoke to Katie earlier on and she was very patient and helpful, thank you
Arrived when said. Now my house complies with the new Scottish regulations. Got them all to speak to each other on my second attempt. Easy attachment to wall and ceilings.
Thank you very much for your excellent service I’d tried to buy on website but I’m not good, so I phoned the next morning so lovely to speak to someone & so helpful, & to my surprise it was on my doorstep the next day.
A very good company to deal with thank you to all your staff.
Great online customer service
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Safelincs Ltd, 33 West Street, Alford, Lincolnshire, LN13 9FX, United Kingdom