Safelincs have been honoured for outstanding achievement at the annual Government Opportunities (GO) magazine Excellence in Public Procurement Awards, part of National Public Procurement Practitioners Day (N3PD) 2009.
The company was presented with the Highly Commended Award in the GO Best Small Business or Third Sector Service Provider Award category for the companies approach to its clients and also for its relationship with the buyer
Accepting the Award, Harald Dewick-Eisele, Managing Director of Safelincs, said “It feels very rewarding to receive this Award. We won a European tender by Kirklees Metropolitan Borough Council to supply all of Kirklees with CO monitor alarms. We offered substantially more than was directly required, we created a specific carbon monoxide detector for Kirklees with 50% longer warranty than required and at a very good price. Plus we were able to deal with all the customer’s demands.”
The prestigious GO Awards ceremony, held on Thursday 4 June 2009 at the Institution of Civil Engineers, One Great George Street, London, also featured high-profile speakers Chairman of the Audit Commission Michael O’Higgins and Chief Executive of the Office of Government Commerce (OGC), Nigel Smith.
Safelincs have received praise for the high level of customer service recently received by their customers. Many customers have been in contact to share their appreciation of the service received.
One customer quoted:
I feel compelled to write to thank you all for the excellent customer service I received with my recent order. This was the first time I had used your company and I was really impressed and delighted with the level of service you provide.
My order was (slightly!) complicated by the fact that I needed;
- Fire extinguishers sent to an Offshore Scottish Island-no problem, your friendly customer service staff confirmed that you used a courier licensed to transport these items and confirmed a delivery timescale (several other suppliers couldn’t deliver!).
- The delivery sent to another address (a contractor working for me)-again, no problem!
- On the first delivery attempt the contractor wasn’t available to receive the goods and I asked for them to be re-directed to me at the address where I was working-again no problem, you contacted your courier and arranged accordingly and they arrived as planned!
Once again thank you, you made the whole experience as trouble free as possible and that really counts when you are working to a tight schedule on an offshore island.
Special thanks to Cheyney for all her help when I called.
Feel free to use my comments on any promotional material you wish and I will certainly recommend you to others.
A very satisfied customer,