Safelincs Customer Survey Winner for May 2012

Every month Safelincs offers their customers the chance to win £25 worth of ‘Love2shop’ high street vouchers.

In May the lucky winner was from Cornwall.  Having completed the customer survey questionnaire the customer was immediately entered into the prize draw.

‘Love2Shop’ is a high-street gift voucher that is accepted by over 80 leading retailers with 20,000 stores nationwide. Shops include House of Fraser, WH Smith, HMV and New Look

Don’t miss the chance to enter, simply place your order at www.safelincs.co.uk

Good Luck

September’s Customer Survey Winner

September’s customer survey winner was Mr P from Southampton.

For a chance to win £25 ‘Love2Shop’ vouchers, all you need to do is complete the customer survey questionnaire  after purchasing from our website.  The lucky participant wins the vouchers.

‘Love2Shop’ is a highstreet gift voucher that is accepted by over 80 leading retailers, including are House of Fraser, WH Smiths, HMV and New Look.

For your chance to win, simply place an order at www.safelincs.co.uk

Positive Feedback – Always a Pleasure!

Here at Safelincs we pride ourselves on our customer care and service.  Recently one of our fire extinguisher engineers Carl attended a local customer in Brinkhill to service their fire extinguishers.  A few days later we received a very kind letter from the customer:

” We’d like to take this opportunity of thanking you for the courtesy and efficiency afforded to us.  It’s nice to deal with a company that has an efficient team and an effective communications system, thank you. We’d also like to thank the engineer that attended here to carry out the service, arriving bang on time and we found him to be pleasant, informative and effective at carrying out the task in hand. Looking at the account supplied to us we should add that if offers extraordinary value for money. ”

This sort of feedback is a great encouragement for the entire team. If you ever want to comment on anything we do, whether positive or negative, we are always happy to listen.

Safelincs is taking customer comments seriously

Safelincs value every comment made by our customers and actively seek their views through the questionnaire that is sent out after each purchase.

The results of the questionnaires are reviewed on a daily basis by one of our customer care team. They contact the customer and update them of any action that may be taken as a result of their comments. Improvement suggestions are then discussed at a weekly customer care meeting.

A suggestion made by a customer led our warehouse to look into the packing method of one particular type of smoke alarm. These smoke alarms had so far been protected in transit with padded envelopes. We decided that to avoid the outer packaging of the smoke alarm potentially arriving a little crumpled, the best way was to invest in bespoke secondary boxes to transport these smoke detectors safely to our customers.

The result has been very encouraging. No further comments have been received since the introduction of this measure.The new packaging can also be fully recycled.

Please let us have any comments you might have about the shopping process, our fire safety products and our delivery so that we can improve our service to you.

Customer Service Week

This week is the UK’s Customer Service Week and what better time could there be to announce our best customer care results ever. We ask you, our customers, what you think of us and our service through a questionnaire sent to you after your fire safety order is delivered. This feedback is invaluable to us. We use your comments to tailor our services and products to meet your requirements even better. This process is facilitated by daily feedback sessions and a weekly customer survey meeting, in which the different departments at Safelincs sit together to run through the week’s feedback.

In September 83.2% of our customers that filled in our customer survey stated that they agreed ‘strongly’ with our question if they were satisfied with our service! We feel that this is a reflection of our service to our customers and that we go that extra mile to provide the best solutions for your needs.

Another record was broken in September with our shipping performance. We have seen our lowest total cumulative warehouse errors at 0.2%. This is an outstanding result and beats the industry standard by far!

Customers tell us how well we are doing

All our online customers are sent a survey to ask for their feedback on our services. We pride ourselves in offering the best service to customers. The comments made in the survey help us to monitor and improve our service.

The statistics received show that the vast majority of our customers are either very satisfied or satisfied with our service and our products.

Here are some comments made by customers this month….

‘Exemplary service’ A.R, York

‘For this order you could have done nothing better.’ R.C, Cockermouth

‘Difficult to improve an excellent service.’ W.G, Manchester

Don’t just take our customers’ word for it, try our service for yourself. We have a price guarantee and our delivery charge is only £4.00 per order regardless of the size of the order.