Safelincs Joins the Social Network Revolution

With the start of the new year arrives Safelincs’ leap into Social Networking. The new Twitter and Facebook pages provide a medium for you to get involved with the company and increase awareness for the need of fire safety protection. The applications build upon the Safelincs ideology of being as accessible and pro-active as possible in creating new methods of customer interaction.

In an effort to improve fire safety knowledge throughout the public and build relationships with our customers, competitions, prizes and give-aways are to be launched through Facebook and Twitter. You will have the ability to leave feedback with regards to products and service received from Safelincs. We encourage you to help us improve with your open feedback, but to also let us know when we have surpassed your expectations. We hope that a place to express your thoughts and discuss topics with other like-minded customers will be a positive addition to our online presence.

Keep up to date with our progress on twitter
Keep up to date with our progress on our Facebook page

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Safelincs Survey Winner for December

The Safelincs customer survey winner for December was Steve Harrison.

After purchasing from our website, customers are asked to complete a questionnaire for the chance to win £25 worth of ‘Love2Shop’ vouchers. Stephen completed his and was the lucky winner.

He said  ” Just like to say thank you.  The items I ordered arrived, as promised the next day.  The order was well packaged and the service I received was 100%; from ease of finding my way around the website to ordering and I was kept up to date with emails.  I phoned to use the technical help line as I wasn’t fully ‘clued up’ with the requirements from my local building control.   The advice was very helpful and given in a very easy to understand way”.

For your chance to win, simply place an order of fire safety products at www.safelincs.co.uk.

Safelincs reminder service a success

Bafe Certified On November the 7th 2009 Safelincs launched their new smoke alarm reminder service to alert customers when they needed to check their alarms. In only two months this service has had a huge response, with nearly 600 e-mail or SMS reminders in the system already.

This service is offered in partnership with the government’s FireKills campaign to promote fire safety in the home and focuses on householders testing their alarms on a regular basis.

To register with this free service, just visit www.safelincs.co.uk/reminders

Customer Survey Winner for November

Every month Safelincs offers customers the chance to win £25 worth of ‘Love2shop’ high street vouchers, by completing the customer survey questionnaire.

November’s lucky winner was Vicky Rushby from Mendham.  Vicky said ” Safelincs provided excellent products to protect us from fire in the home, at excellent prices.  Delivery was fast, efficient and well packaged with a user friendly website”.

For your chance to win these vouchers for December, simply place an order at www.safelincs.co.uk.

Fire safety breaches cause retailer record £400,000 fine

On November 25 2009 New Look, a well known high street retailer, was fined £400,000 plus costs due to a number of breaches of the fire safety legislation as a result of a serious fire at its Oxford Street store, London in August 2007.

New Look were found guilty of having an inadequate fire risk assessment, which was found to fail in a number of areas. These included lack of records of actions to be taken in the event of a fire alarm. Other breaches included lack of staff fire safety training resulting in a delayed evacuation of the public from the building.

A total of thirty five fire engines were present to tackle the blaze, with some crews maintaining some presence for three days. Part of the road had to be closed for two days. The extent of damage resulted in the store being demolished and the cause was never established.

This event should remind us all of our responsibilities to our employees and the general public to ensure their safety at all times whilst on the company premises. Thankfully this incident did not result in any casualties.

Do not be caught out, ensure that you are adhering to fire safety legislation.

Ref: www.fseonline.co.uk/articles.asp?article_id=9533&viewcomment=1

October Customer Survey Winner!

The customer survey winner for October was Dr Victoria Rowe of Woking.

Customers are asked to fill out a customer survey questionnaire after purchasing  from our Safelincs fire safety website.  Each month a winner is selected at random, the lucky participant winning £25 worth of ‘Love2Shop’ vouchers.

Dr Rowe said “I was amazed to win the October Customer Survey prize – I never win anything!  The vouchers will be put to good use in the run-up to Christmas”.

For your chance to win, simply place an order at www.safelincs.co.uk. Good luck !

Fire safety checks from local fire brigades could lead to free smoke alarms

Fire Brigades across the UK are offering free home fire safety checks. All you have to do to arrange a home fire safety check is call your local fire station and request a visit.

During the visit the fire officer will talk with you about fire safety issues and how to reduce the risk of a fire. They will develop an escape plan with you and check your existing smoke alarms to ensure they are the correct type and that they are in working order. In some cases the fire brigade may fit some alarms in properties that do not have any, free of charge.

Once you have had the fire safety check it is important that you continue to check that your alarms are in good working order by pressing the test button on a weekly or monthly basis. Safelincs can help you do this by offering you a free reminder service. To use this service just register on the Safelincs reminders page.

Safelincs Ltd win Business Awards 2009

Safelincs Ltd, the UK’s largest online fire safety provider, are very proud to announce winning the
Lincolnshire Business Awards 2009.

Safelincs entered the category for Best Customer Care. There were a large number of entries for this category, including Lincoln Cathedral and other large businesses.

The award was given in recognition of the excellent service that Safelincs offer their customers. The customer care programme, which was developed in collaboration with staff, includes direct phone links to individual staff members, pro-actively collecting and acting upon customer feedback and an extended returns policy (14 days instead of the required 7 days).

“This award is in recognition of the fantastic job all our employees do.” said Harry Dewick-Eisele, MD “We are a team at Safelincs and it makes me very proud that our team effort has been rewarded with this customer care award”.

Safelincs will continue to focus on their fire safety customers and on the service that they provide to them.

Safelincs recognised as disability friendly employer

Fire safety provider Safelincs Ltd have been awarded the Two Ticks’ Disability Friendly Symbol, which demonstrates the commitment of the company to employ, train and develop staff with disabilities.

In order to receive this symbol from Jobcentre Plus, Safelincs had to demonstrate their dedication to implementing the five commitments outlined under the symbol.

These include guaranteeing an interview for all disabled applicants which meet the minimum requirements for the job vacancy, consult with disabled staff on a regular basis to ensure they can develop and use their abilities and make every effort to retain any member of staff should they become disabled.

Safelincs have also pledged to ensure that their staff develop their disability awareness to enable the five commitments to be implemented and will review the five commitments on an annual basis to ensure that they are continuously renewing their pledge and developing their commitment.

HR Manager, Angie Dewick-Eisele said ‘We are delighted to be awarded the ‘Two Ticks’ Symbol. This award underpins the company ethos of equal opportunity and our commitment to help develop the skills of all our staff. Implementing the five commitments will also dove-tail into our Investors in People framework.’

Test it, change it, replace it – it might save your life!

We are offering a new service, completely free of charge, that will remind households  to check that their smoke alarms are in working condition and will actually protect them in case of a fire.

This week the government’s Fire Kills campaign launched its new advertising series to promote fire safety in the home.  The focus of this year’s campaign is again on householders testing their alarms and replacing flat batteries. As stakeholders in the organisation, Safelincs are supporting this message with their new smoke alarm test reminder service.

Householders can register with the service and request notification by email or SMS when the next smoke alarm test is due.  You can decide the reminder frequency when registering with the service.  There are also options to request a reminder when the batterie needs replacing and the smoke alarm has come to the end of its useful life, which is usually after ten years.

To register with this free service, just visit www.safelincs.co.uk/reminders.

For their online customers, Safelincs have created further additions to this service. When you have placed an order with us, Safelincs offer to remind you about the regular tests your new fire safety equipment might require, e.g. the testing of your smoke alarms, the yearly service of your fire extinguishers, the regular testing of newly purchased emergency lighting ad more.

To benefit from this additional service, just order your fire safety equipment on www.safelincs.co.uk.