On November 25 2009 New Look, a well known high street retailer, was fined £400,000 plus costs due to a number of breaches of the fire safety legislation as a result of a serious fire at its Oxford Street store, London in August 2007.
New Look were found guilty of having an inadequate fire risk assessment, which was found to fail in a number of areas. These included lack of records of actions to be taken in the event of a fire alarm. Other breaches included lack of staff fire safety training resulting in a delayed evacuation of the public from the building.
A total of thirty five fire engines were present to tackle the blaze, with some crews maintaining some presence for three days. Part of the road had to be closed for two days. The extent of damage resulted in the store being demolished and the cause was never established.
This event should remind us all of our responsibilities to our employees and the general public to ensure their safety at all times whilst on the company premises. Thankfully this incident did not result in any casualties.
Do not be caught out, ensure that you are adhering to fire safety legislation.
The customer survey winner for October was Dr Victoria Rowe of Woking.
Customers are asked to fill out a customer survey questionnaire after purchasing from our Safelincs fire safety website. Each month a winner is selected at random, the lucky participant winning £25 worth of ‘Love2Shop’ vouchers.
Dr Rowe said “I was amazed to win the October Customer Survey prize – I never win anything! The vouchers will be put to good use in the run-up to Christmas”.
For your chance to win, simply place an order at www.safelincs.co.uk. Good luck !
Fire Brigades across the UK are offering free home fire safety checks. All you have to do to arrange a home fire safety check is call your local fire station and request a visit.
During the visit the fire officer will talk with you about fire safety issues and how to reduce the risk of a fire. They will develop an escape plan with you and check your existing smoke alarms to ensure they are the correct type and that they are in working order. In some cases the fire brigade may fit some alarms in properties that do not have any, free of charge.
Once you have had the fire safety check it is important that you continue to check that your alarms are in good working order by pressing the test button on a weekly or monthly basis. Safelincs can help you do this by offering you a free reminder service. To use this service just register on the Safelincs reminders page.
Safelincs Ltd, the UK’s largest online fire safety provider, are very proud to announce winning the
Lincolnshire Business Awards 2009.
Safelincs entered the category for Best Customer Care. There were a large number of entries for this category, including Lincoln Cathedral and other large businesses.
The award was given in recognition of the excellent service that Safelincs offer their customers. The customer care programme, which was developed in collaboration with staff, includes direct phone links to individual staff members, pro-actively collecting and acting upon customer feedback and an extended returns policy (14 days instead of the required 7 days).
“This award is in recognition of the fantastic job all our employees do.” said Harry Dewick-Eisele, MD “We are a team at Safelincs and it makes me very proud that our team effort has been rewarded with this customer care award”.
Safelincs will continue to focus on their fire safety customers and on the service that they provide to them.