Terms and Conditions

Categories:

General

Safelincs Ltd is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at:

support@safelincs.co.uk

The Terms and Conditions of Safelincs do not affect your statutory rights.

Making A Purchase

Please note, that from this web site we are currently only supplying the UK and Northern Ireland. If you wish to purchase from any other country, please contact us for a quotation

Making a purchase is easy. Just browse our web pages, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, please press the 'check out' button to proceed to the payment pages, where you can pay online with credit card. Alternatively you can send us a written order together with a cheque. If you pay with credit card, we will ask you for the credit card holder's address and you will be given the opportunity to state your delivery address if it is differs from the card holder's address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment.

If you are purchasing using a Mastercard, you will be forwarded temporarily to your issuing bank's verification page, where you will need to enter your password registered with your card. This is a step taken by Mastercard to curb internet fraud. If you have no password, yet, you will be asked to create a password. After completion you will be routed back to the end of the payment process. We will then issue an order number and email you a confirmation of order. Please note that Visa customers are offered the password-protected process as well, but VISA customers can at this moment in time still decline to register a password for their card.

If you are shopping from the USA, Republic of Ireland, France or Germany, please place your order on the relevant sites (www.safelincs.com , www.safelincs.ie , www.safelincs.fr, www.safelincs.it or www.safelincs.de). Please note that we might have to charge a small fee if we have to refund amounts paid to us over the wrong website, eg. if you place a USA order on our UK site for products not available in the USA. We accept most major credit and debit cards (Visa, Mastercard, American Express). You may send your credit card information also via phone or fax.

Choosing the right product and adhering to regulation

We will always attempt to give you the best advice possible through information on our website and through e-mails and discussions over the phone. But as we cannot check out your particular situation due to distance and time constraint, you are ultimately responsible for choosing a suitable product and must ensure that you adhere to legislation, Building Regulations and good practice.

Please note that there is regulation with regards to the maintenance of certain products. Fire extinguishers, for example, must be services every 12 months. You are responsible for setting up any services and maintenance programmes required for your products purchased from us. Our staff will be happy to give further advice.

Please note that all mains-powered electrical equipment must be installed by trained electricians.

Shipping And Packaging

The cost of shipping your goods depends on where you live and the total weight of the order. We also offer free shipping on several items, such as fire safes. When an item with "free shipping" has been added to an order, the whole order will then become free to ship.
Depending on the total weight of your order, there may be a bigger postage & packaging charge if you live in a "non-mainland" area of the UK. The table below outlines pricing for both "mainland" and "non-mainland" UK addresses. If you're unsure, see our list of "non-mainland" UK postcodes.

Weight Range (kg)	Mainland UK	Non-Mainland UK
AB31-38, AB40-52, AB54-56, AB63 IV1-28, IV30-32, IV36-56, IV63 KA27-28 KW1-17 PA20-38, PA41-49, PA60-78 PH4-44, PH49-50 PO30-41 TR21-25 BT, HY, GS, IM, ZE, TDCU
0 to 1	£4.00	£4.00
1 to 15	£5.50	£8.50
15+	£8.00	£13.50

If you add special delivery instructions on your order, as for example 'please leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.

Transport Damage

Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us for items damaged in transit. You can refuse damaged parcels without signing for these. If you find the transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability.

Delivery Times

If goods are ordered before 1pm, we usually ship the same day. Most shipments are sent with overnight transport. Lighter parcels up to 1.0 kg are sent with Royal Mail First Class.

Please note that we cannot be held responsible for deliveries that are delayed due to circumstances beyond our control.

Recycling of old Electrical and Electronic Items (WEEE Regulations)

Safelincs Ltd has signed up to Valpak's WEEE Distributor Take-Back Scheme (Registration ID: 3049). As a result private households can drop off their electronic and electrical waste at their municipal recycling centre when they are purchasing new products from us. To find your nearest recycling centre, please visit www.recycle-more.co.uk.

Please note that Safelincs Ltd, as a member of the Distributor Take-Back Scheme (DTS), is not accepting expired electrical items like smoke alarms sent to our premises by private households .

Security

Your credit card transactions are handled by SagePay, one of the market leaders in secure online transactions.

The transfer of the purchase details from the retailer's site to SagePay are encapsulated using SagePay's own encrypted and digitally-signed protocol.

Any communication between the shopper and SagePay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

If you should have any questions regards security, please contact Harald Dewick-Eisele at security@safelincs.co.uk

Tax Charges

Our prices include UK VAT of 17.5% (VAT no GB827 6397 88).

Faulty Items (not transport damage)

Should your goods be faulty (not transport damage) at the point of delivery or become faulty during the warranty period, please notify us as soon as possible. We might ask you to send the faulty goods at your cost to us for assessment prior to sending out a replacement. However, we might send out a replacement immediately, without requiring the damaged goods back. In this case we might ask you for the serial number (if applicable) of the product and will ask you to dispose of the damaged goods.

Cancellation of order

You may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery. Call 0800 6122946 or just send us the goods with the return slip filled in or return the goods with a reference to the order number.

You will need to return the goods at your cost to us within two weeks following the cancellation. Should the goods not be returned within these two weeks, we can collect the goods and deduct the direct costs of this return from your refund.

We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you.

Safelincs can offer a collection service. Collections are charged at £11.50 incl VAT per parcel for parcels weighing up to 30kg. Heavier parcels will have to be quoted for by Safelincs Ltd.

If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, Safelincs Ltd can deduct the cost for the return shipment from your refund.

Orders which are made to measure can not be refunded unless faulty.

Any returns within the UK should be sent, together with your original order details, to:

Safelincs Ltd

Unit 1
Farlesthorpe Road

Alford
Lincolnshire
LN13 9PS
United Kingdom

Complaints Procedure

Should you have any complaints, please let us know by e-mailing us at complaints@safelincs.co.uk and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.

Servicing and Installations

All our services and installations are offered nationwide with the exception of any offshore locations and Northern Ireland. Please note that we cannot guarantee that we can always reach all UK mainland locations, especially if they are remote, as local staffing levels might not allow us to visit your premises. In such a case we will contact you to inform you about the problem. Any payments received already by us for the service or installation will, of course, be refunded.