This policy is designed to encourage our customers to use all their fire fighting and rescue equipment without any consideration of costs to limit the impact of a fire. We see it also as a way of helping our customers through a difficult time and supporting them through the entire life cycle of the fire safety products sold by us.
Should you be the victim of a fire, we will replace all affected fire safety equipment you purchased from us if it was located near the fire at the time of the fire. To claim your free replacement, please send us the fire report of the fire brigade or other evidence of the fire as well as a documentation of the fire safety products affected.
‘Affected fire safety equipment’ includes: fire fighting equipment used to fight the fire, fire escape hoods used, any fire safety equipment marked by smoke or damaged through the fire fighting process, any passive fire protection triggered by the heat of the fire, any fire escape equipment damaged during the escape from the fire, any carbon monoxide detectors exposed to smoke from the fire.
|Mainland UK||Non-Mainland UK Includes Northern Scotland|
Non-Mainland UK postcodes:
|Weight Range||Shipping Type||Shipping Cost||Shipping type||Shipping Cost|
|0 to 2kg||Economy||4.68||Economy||4.68|
|-1 to -1kg||Fire Door Shipping||96.00||Fire Door Shipping||96.00|
|0 to 10kg||Next Working Day||7.80||Next Working Day||18.00|
|10 to 20kg||Next Working Day||9.00||Next Working Day||21.60|
|20+kg||Next Working Day||10.80||Next Working Day||26.40|
We also offer to come out to you, after you have hung the extinguishers yourself, to carry out an inspection of the extinguishers and to apply extinguisher servicing labels. This process is called commissioning and can be ordered online when you are choosing fire extinguishers. Commissioning is cheaper than our full fire extinguisher installation service. We also offer to remove old extinguisher for responsible recycling. There is a charge per extinguisher to cover this optional service.