Safelincs value every comment made by our customers and actively seek their views through the questionnaire that is sent out after each purchase.
The results of the questionnaires are reviewed on a daily basis by one of our customer care team. They contact the customer and update them of any action that may be taken as a result of their comments. Improvement suggestions are then discussed at a weekly customer care meeting.
A suggestion made by a customer led our warehouse to look into the packing method of one particular type of smoke alarm. These smoke alarms had so far been protected in transit with padded envelopes. We decided that to avoid the outer packaging of the smoke alarm potentially arriving a little crumpled, the best way was to invest in bespoke secondary boxes to transport these smoke detectors safely to our customers.
The result has been very encouraging. No further comments have been received since the introduction of this measure.The new packaging can also be fully recycled.
Please let us have any comments you might have about the shopping process, our fire safety products and our delivery so that we can improve our service to you.